0

Home

/

Return & Refund Policy

Refund And Return Policy

At ZEWDU LLC, we want you to be completely satisfied with your premium fashion purchase. If you are not entirely happy with your order, we are here to help. Our Return & Refund Policy is designed to be clear, transparent, and fully compliant with Google Merchant Center guidelines.

Return Window

You have 30 days from the date you received your item to request a return. If 30 days have gone by since your delivery, unfortunately, we cannot offer you a refund or exchange.

Return Eligibility & Item Condition

To be eligible for a return, your item must meet the following conditions:

  • The item must be unworn, unwashed, unaltered, and in the same condition that you received it.

  • It must be in its original packaging with all original tags still attached.

  • Proof of purchase (such as your order confirmation email or receipt number) is required.

Return Process

To initiate a return, please follow these simple steps:

  1. Contact our customer support team via email at support@zewdullc.store with your order number and the reason for the return.

  2. Our team will review your request and provide a Return Merchandise Authorization (RMA) along with the return shipping address.

  3. Securely pack the item and mail it to the provided address. Please do not send your purchase back to the manufacturer.

Return Shipping Fees

  • For Defective / Damaged / Incorrect Items (Fault of the Store): If you receive a damaged product or the wrong item, zewdu llc will cover 100% of the return shipping costs. We will provide a prepaid shipping label.

  • For Customer Remorse (Change of mind, wrong size ordered, etc.): If you are returning the item because you changed your mind or ordered the wrong size, the customer will be responsible for paying the actual cost of return shipping.

Restocking Fees

We believe in complete transparency: We do not charge any restocking fees ($0.00) for returned items.

Exchanges (If Applicable)

We only replace items if they are defective, damaged, or if you need a different size of the exact same product. If you need to exchange an item, please contact us directly at support@zewdullc.store

Refunds Process

Once your return is received and inspected by our warehouse team, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund based on the item’s condition.

  • Approved Refunds: If approved, your refund will be processed immediately. A credit will automatically be applied to your original method of payment within 5 to 7 business days (depending on your bank or card issuer).

Contact Information

For any questions regarding your returns, refunds, or exchanges, please reach out to our dedicated support team using the verified business contact details below:

  • Business Name: Zewdu LLC

  • Email Support: support@zewdullc.store

  • Phone Number: +1 (720) 994-7837

  • Physical Business Address: 1410 MCKINLEY AVENUE, DENVER, CO 80222, UNITED STATES

Scroll to Top